Product & Customer Success Alignment | Session Overview
Emma Hill, lead trainer at Product-Led Growth Hub Academy analyzes how Product and Customer Success teams. can gather feedback & turn it into actionable insights that will increase adoption and customers LTV. The session’s agenda entails:
- Commonalities between Product & Customer Success teams
- How to align Product & Customer Success teams around feedback
- Tools for collecting feedback
- Defining your feedback process (plus Product Led Org examples!)
- Making feedback actionable for Product teams
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