Tech-Touch Onboarding | Session Overview
In Saas, since barriers to canceling subscriptions are virtually nonexistent, there is a strong need for successful onboarding as users can churn at any time and sign up for a competitor’s product in just a few clicks. Every time a user is in your product, it is your opportunity to speak to them. Harshita Banka, Technical SCM Enterprise at Gainsight PX delivered a hands-on Tech-Touch onboarding session on how to:
- Scale your customer onboarding in a data-driven fashion
- Deploy the right messaging at the right time
- Provide white-glove service and a personalized product experience
- Help customers achieve their outcomes with your Product
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