Overview

The ability to establish and sustain product-market fit is at the core of accelerating a business’s growth. To do this, Customer Success plays a critical role in being the conduit to connecting Product Management with Customers to ensure ongoing alignment.

In this session by PLG Disrupt, Sydney Strader Head of Customer Success at Catalyst will focus on how placing Customer Success at the center of your organization optimizes for Product Management to keep a realistic perspective and consistent pulse on your Customers. With the right visibility, rest assured your Product team has the potential to build a highly valuable product that will in turn drive customer retention and growth.