Product & Customer Success Alignment


This course is part of the #FightCovid initiative. The course will analyze how Product and Customer Success teams. can gather feedback & turning it into actionable insights that will increase adoption and customers’ LTV. The session’s agenda will entail:

  1. Qualitative vs Quantitative feedback
  2. Collecting Customer Feedback at Scale
  3. Turning Feedback Into Actionable Insights
  4.  Product & Customer Success alignment
  5. Q&A
  6. Assessment