Product-Driven Customer Support


This course is part of the #FightCovid initiative.  The session will hone into Customer Support foundations and the KPIs organizations need to monitor the team’s performance, achieve cross alignment and ensure clients’ satisfaction. Bootcampers will leave with a set of best practices that will help hem accelerate Customer Support ROI. The session’s agenda will entail:

  1. A day in the life of a Support Agent
  2.  Toolstack and Processes
  3. Customer Support KPIs
  4. Organizational Cross Alignment
  5. Customer Support Best Practices
  6. Customer Support Team Structure
  7. Q&A
  8. Assessment