UX Research: Facilitating user needs with empathy maps


This course is part of the #FightCovid initiative. The course is an intro to UX research best practices and how organizations can facilitate user needs by investing in empathy maps & data-driven feedback. The session’s agenda will entail:

  1.  An intro to empathy maps
  2. Handout: Empathy maps creation prerequisites
  3.  Understanding user needs
  4. User research best practices
  5. Data-driven user feedback
  6. Handout: Delivering data-driven user feedback
  7. Decision making & user experience.
  8. Q&A | Assessment