Konstantinos Kanistras

In this talk, Konstantinos Kanistras, Head of Insights and Decision Science, Advisory Senior Manager at PWC, will explore the significant role of Conversational Artificial Intelligence in today's business landscape. Specifically, he will focus on how businesses are leveraging this technology to enhance customer interactions and maintain a competitive edge.

Businesses are constantly in search of innovative solutions to move beyond traditional rule-based bots and simple voice assistants like "Hey Siri." They are now embracing the new era of human-like AI implementations that offer numerous benefits such as operational efficiency, quality control, cost savings, lead generation, improved satisfaction, and enhanced customer experience and engagement.

The applications of Conversational AI span across various industries, from e-commerce giants to healthcare providers, financial institutions to customer service hubs. Its impact is widespread and far-reaching, revolutionizing the way businesses interact with their customers.

Join ut to discover how natural language processing and machine learning have paved the way for AI systems that understand and respond to human interactions in ways never imagined before.