Customer feedback assessment and collection is imperative when Product-Led Growth is at play. In this session by PLG Disrupt, Â Ingmar Zahorsky, VP Customer Success at ChartMogul will discuss strategies on how to work with customer feedback and usage data across departments to drive PLG.
Session’s key takeaways:
- How to collect and share product feedback
- Approaches to analyse churn
- Impact of cross-departmental CS on product adoption
- Understanding and improving ROI
- Ways to align your customer requirements with the roadmap
About the Speaker
Ingmar Zahorsky is the VP of Customer Success at ChartMogul. He is currently running a global fully remote success organization that is responsible for the post-sales-functions. As an early member of ChartMogul, he established the customer advocacy, solutions, and success management teams and is passionate about process and data-driven approaches to customer success that result in outstanding customer experiences and deliver desired outcomes.
