George Marinos

Artificial Intelligence is transforming the financial services landscape, and NBG is actively investing in building strong AI capabilities to stay ahead. In this session, we will unpack the bank’s strategic vision for AI and the factors driving this transformation. Participants will gain insights into the specific areas where NBG is applying AI, from enhancing customer experience and operational efficiency to strengthening risk management and innovation capacity.

Investing in conversational A.I. poses challenges, particularly regarding the data that need to be used. This session will discuss the difficulties faced in developing a chatbot, specifically using corporate circulars as the main data source at NBG. While these circulars contain information on company procedures, they lack the specific content needed to train a chatbot effectively.

To address this challenge, a major project was initiated: the development of a tool that can summarize, generate Q&As, and compose corporate circulars. The ultimate goal is to improve the quality of document production.