Why Customer Adoption Should be Everyone’s KPI

PLG Disrupt Conference | On-Demand Session


After a customer goes live with their SaaS solution, entitlement adoption is one of the most important upstream indicators of the likelihood of an account to renew.  In this session by PLG Disrupt, Alison Skidmore VP Customer Success at SAP will explain how SaaS organizations can re-focus their organization around customer adoption to create a more customer-centric culture and why this should be everyone’s KPI.

About The Speaker

Alison Skidmore

Global Head Customer Success & Renewals at SAP Customer Experience

Allison Skidmore is an experienced Customer Success Leader in APJ. She currently leads the APJ Customer Success team for SAP Customer Experience and is based out of Singapore. Adept at leading Customer Success teams across startups and corporate SAAS businesses,

Allison wakes up every day excited to improve the lives of others, whether it is a business getting ready to go live with a new tech stack or a team member learning a new skill, the opportunity to see others succeed is the best part of her day. Allison’s entrepreneurial mindset and ability to identify each individual’s unique talents have contributed to the strong performance her teams have achieved and the innovation they have brought into the business. In her free time, you can find Allison craving new experiences in the outdoors, whether it is camping, hiking, or learning a new sport, she finds herself most creative and inspired by the excitement of a little adventure.

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