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Sotiris Sotiropoulos
Principal UX Consultant & Co-Founder, Zanshin Labs
Sotiris is a seasoned User Experience Researcher, specializing in mixed methodologies.Committed to generating actionable insights from rigorous research, he plays a key role in informing product and business decisions.
With a background in human-computer interaction (HCI), he has contributed to shape the user experience landscape across various industries, including telco, banking, insurance, retail, mobility, and monitoring tools. Beyond his role, he is a passionate learner and he actively shares knowledge, coaches teams, mentors professionals, and supports the community.
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More Sessions From This Speaker
PLG Disrupt Summit
User Experience
Evaluating User Experience in Observability: Metrics & Methodologies
During this session, we'll investigate strategies for assessing the user experience of observability tools. We will be exploring essential UX metrics, various research methodologies and key instruments employed to establish a baseline and benchmark the iterative implementation of new functionalities over time. The focus will be on a user-centered approach, covering aspects from early incident detection to mitigation, to ensure a comprehensive evaluation of user experience quality in observability platforms.
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