THE WORLD IS NOW PRODUCT-LED
Is It Okay To Fire a Customer?
PLG Disrupt Conference On-Demand | Pro Membership
Share This Session
When do you admit defeat and let a customer go? It seems like between Customer Success and Product Management, we are both so reluctant to say “No” to a customer or to recommend that they use another product as “ours” will never have that feature.
In this session by PLG Disrupt, Peter Lyon VP Customer Success at Poppulo will outline his thoughts on this topic and his experience in dealing with this contentious topic. Peter will offer a decision pathway for people to examine and potentially use in their own company.
About The Speaker
Peter is the Global VP of Customer Success for Poppulo, the leading Internal Communications and Employee Engagement provider. With CS operations in USA and EMEA, Peter leads a team of CS Professionals dealing with companies like HSBC, Rolls-Royce, Nestle and Standard Chartered. Over the past 25 years, Peter has held several Senior Customer Success Executive roles across Europe.
Get 40+ Hours Of PLG On-Demand
Why Customer Adoption Should Be Everyone's KPI
The Voice Of The Customer: Product & CS Alignment
How to Incorporate Tech-Touch to Scale Outcome-Driven Customer Success
Driving Product Innovation Through Customer Insights
The Ultimate Product-Led Growth Strategy
Product Driven Digital Transformation
Tons Of ❤️ From Global Product & CX Leaders
“The Product-Led Growth Hub has been a wealth of content and thought-leadership for everything PLG-related. I enjoyed partnering with their team and am looking forward to being an active member of their community going forward.”
David Apple, Head of Customer Success at Notion
“Product-Led Growth Hub offers great resources for anyone looking to either make the product-led transition or get into product-focused roles by expanding their existing skill-set. Its value prop. and content is heavily focused on product growth, retention, and user experience – you could almost say it’s content heaven for Product & CX professionals!”