Terms & Conditions
Transferring your place
If you need to, we are more than willing to transfer your spot to a colleague or friend. Please inform us as soon as you can, preferably at least 2 weeks before the event starts. To request a transfer, please send an email to [email protected]
Unfortunately, we are unable to offer refunds. If you are unable to attend for any reason, you can transfer your ticket to a colleague or friend. For transfer requests, please email [email protected] no later than 2 weeks before the event commences.
Photos and footage
We photograph and film all of our in-person events and by registering you give us permission to use any images or footage taken of you on the day.
We reserve the right to reproduce quotes and feedback posted in public with full credit.
The venue is fully accessible to wheelchair users and we provide live captioning of talks. If you have any requirements you think we should be aware of, or any recommendation you think we should consider, please email [email protected]
Occasionally, a speaker may cancel their participation in our event program as we have promoted it. In such cases, we have the option to replace them with another equally impressive individual. Rest assured, we are confident that you will still be pleased with the substitution.
During the conference, your ticket will have a special barcode that is specific to you. Our sponsors may ask for your consent to scan your ticket in order to contact you after the conference. If you agree, the sponsor will receive certain information (if provided during ticket registration), such as your name, email address, job role, company, and country.
By granting permission for our sponsors to scan your ticket, you are authorizing them to request this information from us. Please be aware that we will not share your details with our sponsors unless you approve the request and allow them to scan your unique barcode.
Code of conduct
All attendees, sponsors, speakers, and staff members must fully comply with our Code of Conduct, which you can read in full here.
If we have to reschedule the event and you can’t or choose not to attend on the new date, you’ll get a credit equal to the full fee you paid. You can use this credit for a future event that we both agree on, as long as it’s within one year of the postponement.