Your Guide to Roadmapping: How to Unleash Customer-Facing Skills & Craft an Irresistible Product Roadmap
This workshop will instruct participants on creating a customer-centric roadmap, essential for business prosperity. Participants will acquire skills to comprehend customer needs, prioritize satisfaction, and foster robust relationships. Through interactive exercises, attendees will learn to tailor presentations to address customer challenges and enhance credibility.
The session offers methods to simplify technical information for clients, encompassing lucid communication strategies, case analyses, and practical activities. Attendees will also master addressing customer concerns and expectations, thereby improving transparency and fostering relationships via role-playing and discourse. Strategies for engaging with customer inquiries and resistance will be covered, with an emphasis on active listening and empathetic interaction, as well as managing question-and-answer sessions efficiently.
Conclusively, attendees will develop practical skills to promote a customer-focused strategy, refine presentations, elucidate technical matters, address concerns, and navigate objections.
The session offers methods to simplify technical information for clients, encompassing lucid communication strategies, case analyses, and practical activities. Attendees will also master addressing customer concerns and expectations, thereby improving transparency and fostering relationships via role-playing and discourse. Strategies for engaging with customer inquiries and resistance will be covered, with an emphasis on active listening and empathetic interaction, as well as managing question-and-answer sessions efficiently.
Conclusively, attendees will develop practical skills to promote a customer-focused strategy, refine presentations, elucidate technical matters, address concerns, and navigate objections.
Speaker
Despina Kitsou
Senior Product Line Manager, Nokia
With over 16 years of experience in the ICT and telecom industry, Despina is a Senior Product Line Manager at Nokia. She leads the technical launch of an emerging AI/ML Cloud Native solution for access network nodes. Despina serves as the prime interface towards customers in the European region, representing and advocating the product. She defines and prioritizes product requirements, and influences the product roadmap based on customer input, product portfolio strategy, market trends, competitive intelligence, and knowledge of applicable technologies.
Despina possesses a strong technical background and has a clear understanding and working experience in Agile Scrum software development. She leads cross-functional teams from product inception to product delivery and optimization in multiple regions. Despina also develops and leads business cases for complex or significant proposals for the product. She is passionate about women empowerment and diversity, actively volunteering as an #IAmRemarkable facilitator, Lean In Circle Founder (Women in Product Greece), Nokia StrongHer Project leader, and Google Women Techmakers Ambassador. Additionally, she contributes to the Greek technological ecosystem as a member of the organizing committee of OpenConf conference.
Connect with Despina Kitsou on:
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